Conflict Resolution: Handle It or Escalate It? (Skills Challenge)
Signature Course

Conflict Resolution: Handle It or Escalate It? (Skills Challenge)

15 Minutes New Level: Intermediate

Conflict is a natural part of any workplace. Differences in priorities, communication styles, and perspectives are inevitable - especially in fast-paced, high-pressure environments. But while conflict itself is unavoidable, poor conflict management is not. When handled well, conflict becomes a tool… not a threat. It sharpens thinking, strengthens relationships, and improves outcomes. The leaders and teams who perform at the highest level aren’t the ones without conflict. They’re the ones who know how to navigate it.

Target Audience: General
Language: English

Resolve Conflict

Features

  • Audio Narration
  • Interactive Exercises
  • Inline Quizzes
  • Job Aids and Reference Materials
  • Simulations

Learning Objectives

  • Learn how to quickly recognize conflict.
  • Understand the importance of effectively addressing workplace conflict.
  • Resolve conflict in a way that strengthens your team rather than divides it.

Description

Workplace conflict is any disagreement or tension between individuals or teams… often driven by differences in communication styles, priorities, expectations, or perspectives. It can show up in subtle ways, like misinterpreted emails or avoided conversations, or more visibly through arguments, frustration, or disengagement.

Conflict itself isn’t the problem. In fact, when handled well, it can lead to better ideas, stronger relationships, and improved decision-making. The real issue is how conflict is managed. Left unaddressed, it can erode trust, damage morale, and impact performance across an entire team.

 

Job Aids and Reference Materials

  • Conflict resolution tips
    1 page

Learning Topics

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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