ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare)
Signature Course

ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare)

35 Minutes Level: Foundational

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

Target Audience: General
Language: English

Teamwork

Features

  • Audio Narration
  • Interactive Exercises
  • Video
  • Post-Assessment

Learning Objectives

  • Understand how negativity impacts relationships and performance.
  • Assess a challenging situation and determine an appropriate strategy.
  • Utilize a 5-step process for dealing with difficult people.
  • Identify the reason(s) for someone’s poor performance.
  • Develop potential solutions for resolving a problem.
  • Manage conflict with confidence, resulting in a positive outcome.

Description

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, supervisor or even a patient to feel the negative effects from someone with a bad attitude.

The good news is there is a process for dealing with these difficult people!

The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

Learning Topics

Industry Setting

  • Healthcare

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


Share on Social Networks