Course Catalog (1077 Courses)

Knowing what behavior is acceptable in the workplace is more important-and often more confusing-than ever. This program addresses all forms of unacceptable behavior, including hazing, gossip, retaliation and more.

Equip employees to make the right choices in tough ethical situations. This updated eLearning course will help your employees learn how to recognize the most common business ethics and compliance situations they face every day. It provides a clear, easy-to-use model that will help them think things through to arrive at the most appropriate choice of action to take, ensuring the integrity of your organization.

This course is designed to help you understand the wide range of harassment and discrimination situations and your responsibilities in contributing toward a workplace free of divisive, unlawful behaviors.

Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. it!

Providing effective feedback is essential for both personal and professional development, especially in refining presentation skills. This course illustrates the difficulties an employee encounters in receiving helpful feedback from a colleague, stressing the value of clear and actionable input for skill enhancement. It highlights the significant role of direct, constructive feedback in fostering professional growth, emphasizing the need for feedback providers to be clear, specific, and encouraging, allowing recipients to make substantial improvements in their abilities and performance.

Accountability and transparent communication are essential for managing mistakes and sustaining trust within a team. This module examines the impact of failing to acknowledge errors and underscores the role of openness in personal development and upholding organizational integrity. Recognizing the value of personal accountability and clear communication in addressing mistakes is crucial. It emphasizes the importance of creating a supportive environment that encourages honesty, builds trust, and cultivates a culture of ongoing improvement.

Policies and procedures are essential for business operations, but they can sometimes be used as a way to focus on what can’t be done for the customer instead of highlighting what can be done. While every situation is unique, striving to find a win-win solution—even if it involves seeking approval for a policy exception—is key to building long-term customer loyalty. To achieve this, empathize with your customer, reassure them that you will do everything possible to assist, and use your best judgment to resolve the issue effectively.

Designed for employees, staff, and team members to help you take a proactive approach in building and maintaining a respectful organizational culture. This course communicates the importance of legal compliance, adherence to company policies, and promotes a thriving and successful workplace. It's the responsibility of every employee and coworker to foster a professional workplace by exhibiting proper behavior, adhering to company policies, and complying with the law. By the end of this course, you will be equipped to identify and appropriately address unprofessional, prohibited, and illegal conduct in the workplace before it escalates.

Harassment means to trouble, worry or torment someone on a persistent basis. The important phrase here is “on a persistent basis.” Usually, a one-time offense is not considered harassment in the eyes of the law. This means that it's your responsibility to say something if you are offended or if you feel that someone's actions have crossed the line.

Inappropriate touching in the workplace - regardless of gender - is any unwelcome, non-consensual physical contact that violates personal boundaries and creates a hostile work environment. It can range from groping and massaging to holding hands and hugging. Inappropriate touching can be considered sexual harassment when it is severe or pervasive, meaning that it is either very serious or happens frequently. Do you know what to look out for when it comes to potential harassment?