Got Performance?® Diffusing Customer Emotions
LearningBytes® Course

Got Performance?® Diffusing Customer Emotions

20 Minutes Level: Intermediate

This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience.

Target Audience: General
Language: English

Sales & Service

Features

  • Audio Narration
  • Branching
  • Inline Quizzes
  • Video
  • Post-Assessment

Learning Objectives

  • Identify how a customer’s experience can impact customer loyalty.
  • Identify key actions for maintaining customer loyalty.

Description

This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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