Search Course Catalog (257 Courses Found)

New Micro-Learning! New to working remotely? Most of us have been conditioned to work and focus because of outside constraints. Meetings force us to adhere to certain schedules, office hours dictate our start and end time and a manager’s watchful eye usually keeps our daily Netflix reviews to a minimum. Once on your own, you may find yourself floundering a bit to stay productive.

Your managers are legally obligated to understand and enforce company employment policies and procedures to reduce the chance of discrimination and lawsuits. Workplace scenarios illustrate that taking critical precautions and having a clear understanding of the law will minimize employment discrimination and maximize equal employment opportunity.

Leadership is the willingness and ability to influence those around them at all levels. Explore different methods for being more influential and identify leadership behaviors for in a variety of situations. This course helps learners determine ways to develop committed team members; and develop vision, mission and goal statements.

Success isn't just about the job you do - it's also about how you do it. Addressing eight basic skills every employee needs to be effective, this course gives trainees critical insight into what it really takes to succeed.

This eLearning course provides a solid foundation for understanding sexual harassment - through realistic scenarios and an informative narrator. Use it to supplement annual refresher sexual harassment-prevention training requirements.

Knowing what behavior is acceptable in the workplace is more important-and often more confusing-than ever. This program addresses all forms of unacceptable behavior, including hazing, gossip, retaliation and more.

Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. it!

Accountability and transparent communication are essential for managing mistakes and sustaining trust within a team. This module examines the impact of failing to acknowledge errors and underscores the role of openness in personal development and upholding organizational integrity. Recognizing the value of personal accountability and clear communication in addressing mistakes is crucial. It emphasizes the importance of creating a supportive environment that encourages honesty, builds trust, and cultivates a culture of ongoing improvement.

Policies and procedures are essential for business operations, but they can sometimes be used as a way to focus on what can’t be done for the customer instead of highlighting what can be done. While every situation is unique, striving to find a win-win solution—even if it involves seeking approval for a policy exception—is key to building long-term customer loyalty. To achieve this, empathize with your customer, reassure them that you will do everything possible to assist, and use your best judgment to resolve the issue effectively.

Effective presentation skills are crucial in conveying ideas, results, and strategies compellingly and confidently within the workplace. This course underscores the critical role of presentation skills in professional settings and the need for individuals to develop confidence in their delivery. Remember, effective communication is not just about what is said, but how it is said, and the importance of engaging the audience through dynamic delivery and preparation.