Search Course Catalog (621 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
Results for Target Audience: General
Benzene Awareness™
18 Minutes Level: FoundationalThis course gives a great overview of the effects of benzene, prep for working with benzene and exposure to benzene. Benzene is nothing to fool around with. Exposure to liquid or vaporous benzene can be fatal. Providing essential information, this course provides a thorough overview of benzene.
Topics: Workplace Safety, Handling Hazardous Materials
Industry Settings: Healthcare, Industrial & Manufacturing
Target Audience: General
Got Performance?® Decisions... Decisions
15 Minutes Level: IntermediateIn a team situation, you and a coworker may look at the same project and see it entirely differently! In this eLearning course, you will learn how to recognize, respond to, and resolve difficult interactions stemming from differences in the way decisions are made.
Topics: Communication, Interpersonal Skills, Collaboration
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Diversity & Inclusion?™ The Diversity Moment
20 Minutes Level: FoundationalDifferences in culture contribute to the rich vibrancy of our country’s own unique make-up. These differences can present challenges in the workplace, however. Understanding the cultural differences, or diversity in our workplace, goes a long way towards resolving issues. In other words, resolving a “diversity moment”.
Topics: Diversity Dynamics, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Diversity & Inclusion?™ Fiction vs. Fact
12 Minutes Level: FoundationalIt’s sometimes difficult not to become involved in gossip and rumor sharing at work. By the end of this course, you will be able to understand the meaning of diversity and more importantly, inclusion - and the impact of gossip, assumptions, rumors and innuendo in the workplace.
Topics: Inclusion & Equity, Communication, Interpersonal Skills, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
SafetyBytes® - Keeping It Clean: Handwashing 101
5 Minutes Level: FoundationalMany diseases and illnesses are spread by not properly washing hands. In this SafetyByte module, we’ll discuss the importance of handwashing.
Topics: Workplace Safety, Safety Orientation/Onboarding
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Performance?® Co-Workers Are Your Customers, Too!
12 Minutes Level: FoundationalWe depend on our coworkers to get things done, and they depend on us. By the end of this course, you will be able to identify ways to positively impact and support internal customers.
Topics: Customer Service, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Exceeding Internal Customer Expectations
30 Minutes Level: FoundationalHaving satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success. Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success.
Topics: Customer Service, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Performance?® Diffusing Customer Emotions
20 Minutes Level: IntermediateThis course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience.
Topics: Customer Service, Communication, Interpersonal Skills, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Leadership?® Respecting Your LGBTQ+ Colleagues
18 Minutes Level: IntermediateDifferences in race, religion, age, ethnic background and sexual orientation add to the diversity of experience each individual brings to the team. This course will give you increased confidence as a manager helping you create a more productive team, with fewer inter-personal conflicts.
Topics: Diversity Dynamics, Management, Professionalism, Inclusion & Equity, Respect, Teamwork
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Be S.A.F.E. (Not Sorry)™: An Advantage eLearning Course
45 Minutes Level: IntermediateThis course introduces you to the S.A.F.E. model - an easy-to-understand way to help prevent or reduce the potential for workplace violence and abusive conduct. Get the tools and the skills you need to help create and maintain a safe workplace environment, free from threats and violence.
Topics: Workplace Violence Prevention, Communication, Compliance, Interpersonal Skills, Abusive Conduct
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General