Search Course Catalog (34 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
Results for Topic: Customer Service
Got Performance?® When Policies and Service Collide
20 Minutes Level: IntermediateThis course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer. You will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.
Topics: Customer Service, Interpersonal Skills, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Glad I Could Help: Real Customer Service Situations for Discussion™ (Streaming)
25 Minutes Level: FoundationalHelp service representatives deal effectively with difficult customer situations. Streaming course version.
Topics: Customer Service, Sales & Service, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
Johnny the Bagger: A True Story of Customer Service™
30 - 45 minutes Level: FoundationalInspire your workforce to deliver service from the heart. This self-study eLearning program drives home the ideals and themes from the best-selling program.
Topics: Customer Service, Change, Motivation, Interpersonal Skills, Professionalism
Industry Settings: Office & General, Retail
Target Audience: Employees
Glad I Could Help: Real Customer Service Situations for Discussion™
30 - 45 minutes Level: FoundationalDealing with an angry customer, whether internal or external, can be a tough business challenge. This course will equip your employees to handle those calls and confrontations professionally and calmly.
Topics: Customer Service, Sales & Service, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees