Search Course Catalog (390 Courses Found)

Being a leader means many things. By the end of this course, you will be able to identify and react appropriately to retaliation as well as create a safe environment for employees.

Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success. Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success.

Often times we can find ourselves in difficult situations when making the right decision is not always easy or clear. By the end of this course, you will be able to identify some of the most common work-related concerns as well as identify the best course of action given an ethical or compliance situation.

Conflict is a part of life – and that’s especially true in the workplace. This course gives managers a new perspective on understanding and resolving conflict. Use the T.I.M.E.™ model to your advantage and resolve workplace conflict.

After completing this course, you will have a greater understanding of respect and its impact in the workplace. It is not always easy to get along with people who are different from us. But the rewards are immeasurable when we make an effort and succeed. It takes time, patience, and lots of discussion.

Differences in race, religion, age, ethnic background and sexual orientation add to the diversity of experience each individual brings to the team. This course will give you increased confidence as a manager helping you create a more productive team, with fewer inter-personal conflicts.

Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.

As a manager, you can help by not making assumptions, asking the right questions, and asking your employees for feedback on what personally motivates them. By the end of this course, you will be able to identify ways to motivate employees before there is an issue and ways to approach employees who already stopped trying.

This course emphasizes the role of coaching in creating successful outcomes when dealing with employee attendance issues. You will learn that making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.

Good communication skills are vital to being an effective leader. This course provides the tools for handling potentially difficult conversations with employees. It will also help you establish the boundaries that all (especially new) supervisors need to establish.