Search Course Catalog (235 Courses Found)

This highly interactive eLearning program helps counteract the shame, blame and stereotyping that create toxic environments and undermine productivity. Using the M.E.E.T. approach, employees learn to recognize, respond to and resolve situations that stem from differences.

Enforcing a zero-tolerance policy can be challenging for managers. This course gives your managers practical skills they can apply immediately to handle sensitive situations before they escalate. Streaming course version.

Promote inclusion and cultural competency in the workplace. This course introduces the F.A.I.R. approach as a practical way to improve an organization’s cultural competency. The approach can be used as a tool to build more positive, productive relationships at work that will help employees make better decisions that impact the overall productivity of the organization.

Minimize conflict and strengthen collaboration among all generations. Streaming course version.

Help new managers promoted from within get up to speed fast.

Help individuals and teams quickly confront and solve workplace problems. Streaming version of the "A.C.E. It!™: How to Solve Tough Workplace Problems"

Promote personal responsibility for creating respectful work environments. This program approaches sensitive issues without shame, blame or negative stereotyping and will show your employees where respect for differences makes common sense. Streaming course version with post assessment questions.

Global communication issues can and do exist as a fact of business life today, and many organizations are communicating across cultures. Gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.

In this course, you will learn how to contribute to others’ success by determining the causes of and solutions to difficult behaviors. Explore behaviors often defined as "difficult" and the causes of those behaviors. Examine ways to lead through those difficult behaviors. Understand how these behaviors tie to performance management.

Exemplary facilitators are fearless because they prepare thoroughly, are organized, respect the experiences of adult learners, use attend to various styles, and draw out the wisdom of participants. This course will help turn ineffective training into highly productive sessions.