Search Course Catalog (257 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
Results for Topic: Communication
Got Performance?® Co-Workers Are Your Customers, Too!
12 Minutes Level: FoundationalWe depend on our coworkers to get things done, and they depend on us. By the end of this course, you will be able to identify ways to positively impact and support internal customers.
Topics: Customer Service, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Leadership?™ Retaliation Clues and Cues
20 Minutes Level: IntermediateBeing a leader means many things. By the end of this course, you will be able to identify and react appropriately to retaliation as well as create a safe environment for employees.
Topics: Compliance, Communication, Ethics, Leadership, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Exceeding Internal Customer Expectations
30 Minutes Level: FoundationalHaving satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success. Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success.
Topics: Customer Service, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Performance?® The Importance of Integrity (Employees)
20 Minutes Level: FoundationalOften times we can find ourselves in difficult situations when making the right decision is not always easy or clear. By the end of this course, you will be able to identify some of the most common work-related concerns as well as identify the best course of action given an ethical or compliance situation.
Topics: Ethics, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
Conflict Clock™ for Managers & Supervisors
30 Minutes Level: IntermediateConflict is a part of life – and that’s especially true in the workplace. This course gives managers a new perspective on understanding and resolving conflict. Use the T.I.M.E.™ model to your advantage and resolve workplace conflict.
Topics: Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Got Respect?® The Respectful Workplace
18 Minutes Level: FoundationalAfter completing this course, you will have a greater understanding of respect and its impact in the workplace. It is not always easy to get along with people who are different from us. But the rewards are immeasurable when we make an effort and succeed. It takes time, patience, and lots of discussion.
Topics: Diversity Dynamics, Communication, Interpersonal Skills, Management, Professionalism, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
Target Audience: Managers / Supervisors
Got Performance?® Diffusing Customer Emotions
20 Minutes Level: IntermediateThis course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience.
Topics: Customer Service, Communication, Interpersonal Skills, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Be S.A.F.E. (Not Sorry)™: An Advantage eLearning Course
45 Minutes Level: IntermediateThis course introduces you to the S.A.F.E. model - an easy-to-understand way to help prevent or reduce the potential for workplace violence and abusive conduct. Get the tools and the skills you need to help create and maintain a safe workplace environment, free from threats and violence.
Topics: Workplace Violence Prevention, Communication, Compliance, Interpersonal Skills, Abusive Conduct
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Leadership?™ Tackling Team Pitfalls
20 Minutes Level: IntermediateBy the end of this module, you will be able to identify unprofessional behavior in the workplace, management responsibilities for establishing and maintaining a respectful workplace, and respond to unprofessional behavior and inappropriate conduct by using effective communication methods.
Topics: Teamwork, Communication, Interpersonal Skills, Leadership, Management, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
Target Audience: Managers / Supervisors
Got Leadership?™ Interviewing: Using Current Work Examples
12 Minutes Level: IntermediateEffective interviewing skill is an important asset for a manager. By the end of this course, you will be able to identify five probing strategies used in behavior-based interviewing and how to probe for current work examples.
Topics: Interviewing & Hiring, Communication, Interpersonal Skills, Management
Target Audience: Managers / Supervisors