Search Course Catalog (890 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Industry Setting: Retail

TrainingBriefs® Why Emotional Intelligence Matters
TrainingBriefs® Course

TrainingBriefs® Why Emotional Intelligence Matters

8 Minutes New Level: Foundational
Emotional intelligence is essential for fostering strong workplace relationships and effective communication. It involves understanding and managing emotions in oneself and others, which enhances collaboration and professionalism. By recognizing emotions, fostering empathy, and practicing self-regulation, individuals can improve interactions and create a positive work environment.
Topics: Communicating Effectively & Professionally, Leadership, Teamwork
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Why Constructive Disagreements Matter
TrainingBriefs® Course

TrainingBriefs® Why Constructive Disagreements Matter

5 Minutes New Level: Foundational
Wouldn’t it be great if we could have differing viewpoints at work – and communicate those differences in a way that was respectful, focused on finding a solution, and open to compromise? Instead of trying to "win" the argument, we would work together to find a strategy and common ground that incorporated the strengths of both ideas. This is a constructive disagreement. Constructive disagreement matters because it leads to smarter decisions, sparks innovation, strengthens relationships, and helps individuals and teams grow.
Topics: Problem Resolution, Communicating Effectively & Professionally
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Why Exceptional Service Matters
TrainingBriefs® Course

TrainingBriefs® Why Exceptional Service Matters

5 Minutes New Level: Foundational
Exceptional customer service is providing prompt, helpful, and friendly support to customers, ensuring that their needs are met and that they leave with a positive impression of you, the department and the organization. It involves not only solving problems but also creating a smooth and satisfying experience throughout all interactions. This can apply to both external customers, those who purchase products or services, as well as internal customers, colleagues or departments within the company that rely on support from others.
Topics: Customer Service, Communicating Effectively & Professionally
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Why Effective Teamwork Matters
TrainingBriefs® Course

TrainingBriefs® Why Effective Teamwork Matters

5 Minutes New Level: Foundational
In simplest terms, effective teamwork is a group of individuals working together in a coordinated and productive manner to achieve common goals. Effective teamwork is the ability of a group to work collaboratively and productively toward a common goal. It involves clear communication, defined roles, mutual respect, and shared responsibility.
Topics: Teamwork, Professionalism, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Why Preventing Retaliation Matters
TrainingBriefs® Course

TrainingBriefs® Why Preventing Retaliation Matters

5 Minutes New Level: Foundational
Retaliation prevention involves implementing policies, practices, and safeguards to protect employees from negative consequences or punishment for engaging in legally protected activities, such as reporting discrimination, harassment, unsafe conditions, or other violations. It ensures employees can raise concerns or participate in investigations without fear of adverse actions.
Topics: Compliance, Leadership, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Neurodiversity in the Workplace
Signature Course

Neurodiversity in the Workplace

20 Minutes New Level: Foundational
Is your business looking for ways to tap into the skills and talents of neurodivergent workers? Organizations of all sizes and in all industries can benefit from supporting neurodiversity and capitalizing on the talents of neurodivergent workers. While no two neurodivergent people are alike, they can bring useful skills and perspectives to the workplace, and help employers look at problems in new ways.
Topics: Respect, Communicating Effectively & Professionally, Leadership
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Why Employee Engagement Matters
TrainingBriefs® Course

TrainingBriefs® Why Employee Engagement Matters

5 Minutes New Level: Foundational
One of the key factors to leading a successful team or organization is knowing how to engage employees. If the leaders of an organization understand the level of passion their employees, team members and staff have for their jobs, they are a step ahead of the competition. Employee engagement is the emotional commitment and connection that employees feel toward their work, the organization they work for, and its goals. Engaged employees are often motivated to go above and beyond their basic responsibilities and are more likely to remain with the company long-term. Engaged employees are the backbone of a thriving organization.
Topics: Communicating Effectively & Professionally, Leadership
Industry Settings: Healthcare, Office & General, Industrial & Manufacturing, Retail
Target Audience: General
Uncovering the Reason for Low Productivity (Managing Essentials™ Series)
Interactive Tools

Uncovering the Reason for Low Productivity (Managing Essentials™ Series)

10 Minutes Level: Intermediate
Equips managers, supervisors and leaders with essential strategies to identify and address productivity challenges within their teams. Learners will understand how to articulate expectations clearly, foster agreement on existing issues, develop actionable plans, and implement effective follow-up practices.
Topics: Management, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
An Employee Who's Too Aggressive (Managing Essentials™ Series)
Interactive Tools

An Employee Who's Too Aggressive (Managing Essentials™ Series)

10 Minutes Level: Intermediate
Unlock the power of effective communication and transform workplace dynamics! This course empowers managers to navigate and manage aggressive behavior with confidence. By fostering a culture of respect and clarity, you'll not only boost employee performance but also tackle behavioral challenges head-on. Participants will learn how to identify issues, build consensus, create actionable solutions, and implement follow-up strategies for lasting change.
Topics: Management, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
An Employee Who Complains to Others - Not to the Manager (Managing Essentials™ Series)
Interactive Tools

An Employee Who Complains to Others - Not to the Manager (Managing Essentials™ Series)

10 Minutes Level: Intermediate
We all know that when our employees are not happy, we generally see a big drop in productivity ad even workplace respect. Equip your managers, supervisors and leaders with key strategies to quickly and effectively address employee complaints. Learners will quickly identify root causes, foster open communication, and set clear expectations.
Topics: Management, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
An Employee Suspected of Stealing (Managing Essentials™ Series)
Interactive Tools

An Employee Suspected of Stealing (Managing Essentials™ Series)

10 Minutes Level: Intermediate
Provide essential guidance for managers, supervisors and leaders on how to effectively and legally (compliant with your policy and procedures) handle situations involving employees suspected of theft. This course covers key organizational policies, emphasizes the importance of respectful communication, and outlines steps for cooperation and follow-up.
Topics: Management, Communication, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Addressing an Age Discrimination Complaint (Managing Essentials™ Series)
Interactive Tools

Addressing an Age Discrimination Complaint (Managing Essentials™ Series)

10 Minutes Level: Intermediate
Equip manager, leaders and supervisors with the essential skills to effectively handle age discrimination complaints within the workplace. Through a structured approach, learners will explore key strategies for investigating complaints, communicating findings, and implementing corrective actions.
Topics: Management, Compliance, Discrimination
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Accusation of Sexual Harassment (Managing Essentials™ Series)
Interactive Tools

Accusation of Sexual Harassment (Managing Essentials™ Series)

10 Minutes Level: Intermediate
Take control of workplace safety and respect with this essential course on managing and investigating sexual harassment allegations. Designed for leaders and managers/supervisors, this tool will equip you with the critical skills to handle complaints, why conduct investigations, and how to foster a safe, respectful environment.
Topics: Management, Compliance, Sexual Harassment
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Why Mentoring Matters (Portuguese-Brazilian)
TrainingBriefs® Course

TrainingBriefs® Why Mentoring Matters (Portuguese-Brazilian)

8 Minutes Level: Foundational
Mentoring is a powerful tool that not only helps employees grow professionally and personally but also strengthens organizational performance, employee satisfaction, and retention. Mentoring employees is important because it plays a crucial role in their professional growth, engagement, and overall success within an organization. By investing in mentoring, companies can cultivate a strong, skilled, and loyal workforce.
Topics: Coaching & Mentoring, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Why Mentoring Matters (Spanish-North American)
TrainingBriefs® Course

TrainingBriefs® Why Mentoring Matters (Spanish-North American)

8 Minutes Level: Foundational
Mentoring is a powerful tool that not only helps employees grow professionally and personally but also strengthens organizational performance, employee satisfaction, and retention. Mentoring employees is important because it plays a crucial role in their professional growth, engagement, and overall success within an organization. By investing in mentoring, companies can cultivate a strong, skilled, and loyal workforce.
Language: Spanish (NA)
Topics: Coaching & Mentoring, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Understanding Psychological Safety (Portuguese-Brazilian)
TrainingBriefs® Course

TrainingBriefs® Understanding Psychological Safety (Portuguese-Brazilian)

6 Minutes Level: Foundational
Psychological safety refers to an individual's perception of the consequences of taking interpersonal risks at work. In a psychologically safe environment, people feel comfortable expressing themselves without fear of negative consequences to self-image, status, or career. Psychological safety is crucial in the workplace for several reasons, impacting both individual and organizational performance.
Topics: Communication, Conflict Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Understanding Psychological Safety (Spanish-North American)
TrainingBriefs® Course

TrainingBriefs® Understanding Psychological Safety (Spanish-North American)

6 Minutes Level: Foundational
Psychological safety refers to an individual's perception of the consequences of taking interpersonal risks at work. In a psychologically safe environment, people feel comfortable expressing themselves without fear of negative consequences to self-image, status, or career. Psychological safety is crucial in the workplace for several reasons, impacting both individual and organizational performance.
Language: Spanish (NA)
Topics: Communication, Conflict Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Bias and the Brain (Portuguese-Brazilian)
TrainingBriefs® Course

TrainingBriefs® Bias and the Brain (Portuguese-Brazilian)

6 Minutes Level: Foundational
Bias is something we all have, and by itself, it is neither good nor bad. Bias are the attitudes or stereotypes that affect our understanding, actions, perceptions and decisions.
Topics: Unconscious Bias, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Bias and the Brain (Spanish-North American)
TrainingBriefs® Course

TrainingBriefs® Bias and the Brain (Spanish-North American)

6 Minutes Level: Foundational
Bias is something we all have, and by itself, it is neither good nor bad. Bias are the attitudes or stereotypes that affect our understanding, actions, perceptions and decisions.
Language: Spanish (NA)
Topics: Unconscious Bias, Respect, Diversity Dynamics, Inclusion & Equity
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Why Meeting Preparation Matters
TrainingBriefs® Course

TrainingBriefs® Why Meeting Preparation Matters

5 Minutes Level: Foundational
Meeting preparation involves all the activities and planning required to ensure a meeting is productive, efficient, and achieves its objectives. It ensures that the time invested in a meeting delivers real value, fostering efficiency, collaboration, and better outcomes. Without preparation, meetings can become unproductive, frustrating, and a drain on resources.
Topics: Professionalism, Communicating Effectively & Professionally
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General