Search Course Catalog (835 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Industry Setting: Retail

TrainingBriefs® Preventing Workplace Bullying
TrainingBriefs® Course

TrainingBriefs® Preventing Workplace Bullying

7 Minutes Level: Intermediate
Workplace bullying, also known as abusive conduct, can have devastating effects on both organizations and individuals. We are hearing more and more about bullying – so much so, that several states have legislation outlawing bullying – even categorizing it as a legal issue.
Topics: Abusive Conduct, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Dealing with Angry Customers
TrainingBriefs® Course

TrainingBriefs® Dealing with Angry Customers

6 Minutes Level: Foundational
Customers get rude or angry for a variety of reasons—some justified, some not. And it’s very likely you’ll encounter rude or angry individuals at one time or another. It’s how you respond that can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize our business again. This course explores strategies for dealing with an irate customer.
Topics: Customer Service, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Gossip Can Be Hurtful
TrainingBriefs® Course

TrainingBriefs® Gossip Can Be Hurtful

5 Minutes Level: Foundational
An inclusive workplace is one that discourages gossip and malicious rumors. The fact that the conversation took place in the workplace means that those impacted by it have a right and a responsibility to respond.
Topics: Respect, Professionalism, Inclusion & Equity
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® The Impact of Negative Attitudes
TrainingBriefs® Course

TrainingBriefs® The Impact of Negative Attitudes

7 Minutes Level: Foundational
Dealing with attitude issues is a common problem for managers. Negative attitudes not only impact the company’s bottom line performance, but co-workers, the culture, the company, and customers as well.
Topics: Coaching & Mentoring, Communication, Leadership, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® The Know-It-All Boss: Leadership by Proxy
TrainingBriefs® Course

TrainingBriefs® The Know-It-All Boss: Leadership by Proxy

5 Minutes Level: Foundational
As a manager or supervisor, you manage multiple priorities and shifting deadlines on a daily basis. How you listen and respond to your team may or may not be your best example of good leadership skills.
Topics: Leadership, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Coworkers Are Customers, Too!
TrainingBriefs® Course

TrainingBriefs® Coworkers Are Customers, Too!

5 Minutes Level: Foundational
When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.
Topics: Customer Service, Communication, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
TrainingBriefs® Accepting and Giving Gifts
TrainingBriefs® Course

TrainingBriefs® Accepting and Giving Gifts

5 Minutes Level: Foundational
The acceptance of gifts, services, and hospitality can leave an organization vulnerable to accusations of unfairness, partiality, deceit, or even unlawful conduct. This is one of many ethical issues that come up in the workplace.
Topics: Ethics, Compliance, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Coaching the High Performer
TrainingBriefs® Course

TrainingBriefs® Coaching the High Performer

5 Minutes Level: Foundational
Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.
Topics: Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Behaviors to Improve Customer Service
TrainingBriefs® Course

TrainingBriefs® Behaviors to Improve Customer Service

5 Minutes Level: Foundational
Great customer service means putting your heart into everything you do. It’s about making customers feel valued. We all must take an active role in creating a customer-centric workplace.
Topics: Customer Service, Interpersonal Skills, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
TrainingBriefs® Behaviors for Success
TrainingBriefs® Course

TrainingBriefs® Behaviors for Success

6 Minutes Level: Foundational
The behaviors we display at work can help you get a promotion, succeed on projects, meet goals, and just generally enable you to enjoy your job more. Identify the common behaviors of successful employees.
Topics: Professionalism, Communication, Motivation, Interpersonal Skills, Collaboration
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
TrainingBriefs® Listening to Our Employees
TrainingBriefs® Course

TrainingBriefs® Listening to Our Employees

6 Minutes Level: Foundational
In this course, we'll take a look at an example of this type of situation and spend some time talking about what we, as managers and leaders, should do to ensure that we are always approachable.
Topics: Communication, Interpersonal Skills, Leadership, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Misusing Confidential Information
TrainingBriefs® Course

TrainingBriefs® Misusing Confidential Information

5 Minutes Level: Foundational
A code of ethics establishes parameters for professional conduct. A breach of confidential information by a former employee can be disastrous.
Topics: Ethics, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Ethical Dilemma: Spreading Rumors
TrainingBriefs® Course

TrainingBriefs® Ethical Dilemma: Spreading Rumors

5 Minutes Level: Foundational
You and a friend are having lunch… when the friend reveals that she has been fostering uncertainty about her company’s competitor... you know... spreading rumors about them. What would you do?
Topics: Ethics, Compliance, Sales, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Ethical Dilemma - Insider Information
TrainingBriefs® Course

TrainingBriefs® Ethical Dilemma - Insider Information

5 Minutes Level: Foundational
In this course, you’ll observe two coworkers having a casual conversation when one of them makes the suggestion of obtaining inside information to win a contract bid.
Topics: Ethics, Compliance, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Integrity in Hiring
TrainingBriefs® Course

TrainingBriefs® Integrity in Hiring

6 Minutes Level: Foundational
This course looks at a specific hiring example and spends some time talking about what you should do in this situation making sure you always act with integrity.
Topics: Ethics, Compliance
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Ethical Dilemma - I’m Not Here
TrainingBriefs® Course

TrainingBriefs® Ethical Dilemma - I’m Not Here

7 Minutes Level: Foundational
If you’re being pressured by a friend, coworker or even a manager... to lie… going along with them may seem like the easiest thing to do at first. It’s not!
Topics: Ethics, Compliance, Leadership, Professionalism
Industry Settings: Healthcare, Office & General, Retail
Target Audience: General
TrainingBriefs® Handling Integrity Moments
TrainingBriefs® Course

TrainingBriefs® Handling Integrity Moments

6 Minutes Level: Foundational
This course outlines a process to guide your responses in order to build a culture of both honesty and trust in your organization.
Topics: Ethics, Communication, Leadership, Management
Industry Settings: Healthcare, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Compromising Your Standards
TrainingBriefs® Course

TrainingBriefs® Compromising Your Standards

6 Minutes Level: Foundational
When it comes to using inaccurate information to meet a deadline - even if it doesn't seem to impact or affect the outcome of a situation - is a very slippery slope. Sometimes there is information that should not be kept confidential.
Topics: Ethics, Compliance
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Warning Signs of Workplace Violence
TrainingBriefs® Course

TrainingBriefs® Warning Signs of Workplace Violence

6 Minutes Level: Foundational
Workplace violence is a cycle of repeated and escalating behavior: subtle threats and statements, open intimidation and harassment, and ending with direct physical violence.
Topics: Workplace Violence Prevention, Harassment
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Generational Diversity: Work Styles
TrainingBriefs® Course

TrainingBriefs® Generational Diversity: Work Styles

9 Minutes Level: Foundational
Each generation has different viewpoints toward the workplace. Working on a team that is comprised of different generations really creates challenge when the group has to tackle a common problem or project.
Topics: Generational Challenges, Diversity Dynamics, Inclusion & Equity, Respect, Teamwork
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General