Search Course Catalog (379 Courses Found)

Employee experience, or EX, is the sum of all an employee's perceptions and interactions with a company, from the moment they are recruited to the time they leave. It covers everything an employee sees and feels in the workplace, directly influencing their job satisfaction, engagement, and productivity. Investing in EX is now a business necessity for companies that want to build a more productive, engaged, and successful workforce.

More Than a Gut Feeling has provided you with the essential resources and tools to put structured interviewing into practice. The course began by introducing the concept that the best predictor of future job performance is past job behavior, and then summarizing the key reasons it’s important to practice effective interviewing procedures.

Equips managers, supervisors and leaders with essential strategies to identify and address productivity challenges within their teams. Learners will understand how to articulate expectations clearly, foster agreement on existing issues, develop actionable plans, and implement effective follow-up practices.

Unlock the power of effective communication and transform workplace dynamics! This course empowers managers to navigate and manage aggressive behavior with confidence. By fostering a culture of respect and clarity, you'll not only boost employee performance but also tackle behavioral challenges head-on. Participants will learn how to identify issues, build consensus, create actionable solutions, and implement follow-up strategies for lasting change.

We all know that when our employees are not happy, we generally see a big drop in productivity ad even workplace respect. Equip your managers, supervisors and leaders with key strategies to quickly and effectively address employee complaints. Learners will quickly identify root causes, foster open communication, and set clear expectations.

Provide essential guidance for managers, supervisors and leaders on how to effectively and legally (compliant with your policy and procedures) handle situations involving employees suspected of theft. This course covers key organizational policies, emphasizes the importance of respectful communication, and outlines steps for cooperation and follow-up.

Equip manager, leaders and supervisors with the essential skills to effectively handle age discrimination complaints within the workplace. Through a structured approach, learners will explore key strategies for investigating complaints, communicating findings, and implementing corrective actions.

Take control of workplace safety and respect with this essential course on managing and investigating sexual harassment allegations. Designed for leaders and managers/supervisors, this tool will equip you with the critical skills to handle complaints, why conduct investigations, and how to foster a safe, respectful environment.

Psychological safety refers to an environment where employees feel safe to express themselves without fear of negative consequences, such as ridicule, punishment, or rejection. It's the belief that one can speak up, share ideas, take risks, or admit mistakes without being embarrassed, humiliated, or penalized. Creating a psychologically safe workplace ensures that employees feel valued, respected, and empowered to contribute fully, driving both individual and organizational success.

Encouraging respect for ourselves and others does not mean failing to recognize our differences (race, religion, etc.) when they affect our understanding of a situation, our impact on others or our relationships. No matter how you may feel as an individual, color consciousness exists in our society and is the lived experience of many people.

Specifically designed for managers, supervisors and leaders, Right Side of the Line takes a proactive approach to creating and maintaining respectful organizational cultures in order to remain legally compliant, to ensure adherence to organizational policies and to thrive and prosper. The goal is to create a workplace where people want to come… and stay! It’s your management team's job – and the job of every employee and coworker – to create a professional workplace by demonstrating appropriate behavior, following organizational policies and complying with the law.

In the fast-paced environment of today's workplace, it's easy to get caught up in the whirlwind of deadlines, meetings, and emails. Amidst this hustle, the simple act of complimenting others often gets overlooked. Recognizing and vocalizing the value of our colleagues' efforts is not just a nicety – it's a powerful tool that fosters a positive work environment, boosts morale, and encourages a culture of appreciation and respect.

Trust is the foundation of any successful organization. Trust means that employees have confidence in each other's abilities, intentions, and actions. Trust also means that employees feel safe to express their opinions, share their ideas, and collaborate with their colleagues. Leaders play a crucial role in promoting trust in the workplace by setting an example through their behavior and fostering a culture of mutual respect and collaboration.

The Pregnant Workers Fairness Act (PWFA) is a federal anti-discrimination law that covers employers, including state and local governments, with 15 or more employees. Under the PWFA, employers must make “reasonable accommodations” to a worker’s known limitations related to pregnancy, childbirth, or related medical conditions, unless the accommodation will cause the employer an “undue hardship.”

Maintaining a respectful workplace is critical to your organization’s success. How do you work with an employee who gossips and spreads rumors which have been detrimental to some working relationships?

Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who doesn’t interact well with others, you need to clarify the employee’s role and expectations in your own mind, and then clearly and specifically relay those expectations to the employee.

You have an employee who works hard but doesn’t get the results you want. You’ve discovered the problem is the employee doesn’t understand what’s expected to do the job correctly. How do you work with an employee who doesn’t understand expectations?

Whoever said that managing others was easy? For instance, an employee complains to you that their raise was less than expected. You need to take time to address the issue. How do you work with an employee who is dealing with anger because of a lower-than-expected pay raise?

There are times, when employees don’t perform their jobs up to our expectations for a variety of reasons. It’s your job, as a manager, to communicate and reinforce those expectations and find appropriate solutions, when those expectations are not met. How do you work with an employee who is not performing up to your expectations?

A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, how do you work with employees to resolve team conflict?