Search Course Catalog (178 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
Results for Topic: Interpersonal Skills
ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare)
35 Minutes Level: FoundationalBad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.
Topics: Collaboration, Communication, Interpersonal Skills, Leadership, Conflict Resolution
Industry Settings: Healthcare
Target Audience: General
TrainingBriefs® When Peers Collide
6 Minutes Level: FoundationalThe pressures we face in the workplace can put a lot of strain on our relationship with our coworkers that might even prevent us from getting our work done. It’s not easy confronting your coworkers when you are having problems… but it is possible.
Topics: Interpersonal Skills, Communication
Industry Settings: Industrial & Manufacturing, Office & General
Target Audience: General
Taking TIME to Lead™
25 Minutes Level: IntermediateAs a supervisor or manager, your role is vital to the success of the organization. Your leadership impacts morale, teamwork, collaboration, respect, inclusion, innovation, quality… and the list goes on... This powerful course provides an effective model for leading through workplace issues and conflict.
Topics: Conflict Resolution, Communication, Interpersonal Skills, Leadership, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
ATTITUDE!™ Resolving Difficult Situations in the Workplace
35 Minutes Level: FoundationalThis interactive course helps by providing a 5-step process to tackling difficult situations. Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause.
Topics: Collaboration, Communication, Interpersonal Skills, Leadership
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® - Who Am I?
7 Minutes Level: FoundationalWho are you? Have you ever asked yourself that question? Did you know each of us can choose who we want to be? Much like our attitudes we choose each day, we also have an impact on the very characteristics we display day in and day out.
Topics: Change, Compliance, Ethics, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Strategies for Success
7 Minutes Level: FoundationalSuccess in your workplace will mostly be determined by your attitude. This course focuses on the strategies shown here which you can use to ensure that you get along, get noticed, and get ahead.
Topics: Professionalism, Communication, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
TrainingBriefs® Change Resiliency
9 Minutes Level: FoundationalThe basic truth is that change is constant. Sometimes it seems so much is changing, that we may get to the point of not even noticing many of the changes. Other times it creates what feels like a huge obstacle falling into our life and way of doing things.
Topics: Change, Communication, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Dealing with Angry Customers
6 Minutes Level: FoundationalCustomers get rude or angry for a variety of reasons—some justified, some not. And it’s very likely you’ll encounter rude or angry individuals at one time or another. It’s how you respond that can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize our business again. This course explores strategies for dealing with an irate customer.
Topics: Customer Service, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® The Know-It-All Boss: Leadership by Proxy
5 Minutes Level: FoundationalAs a manager or supervisor, you manage multiple priorities and shifting deadlines on a daily basis. How you listen and respond to your team may or may not be your best example of good leadership skills.
Topics: Leadership, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Coaching the High Performer
5 Minutes Level: FoundationalCoaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.
Topics: Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors