Search Course Catalog (621 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
Results for Target Audience: General
TrainingBriefs® Using Inside Information
6 Minutes Level: FoundationalEveryone needs to remember that it is a federal crime to trade securities, including the distribution of 401k’s, based on "inside information."
Topics: Ethics, Compliance, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Imposing Personal Beliefs
5 Minutes Level: FoundationalYour professional beliefs and business ethics should be what drives your behavior in the workplace. How your personal beliefs affect your life outside of work is not relevant, but how your personal beliefs affect how you interact with people at work is.
Topics: Harassment, Compliance, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Gender Respect
6 Minutes Level: FoundationalAll employees must be willing to take personal responsibility for creating a respectful, productive work environment. Doing so leads to a high performing organization where people are valued for their talents and abilities.
Topics: Respect, Diversity Dynamics, Professionalism, Inclusion & Equity
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Third Party Harassment
8 Minutes Level: FoundationalThird party harassment, especially sexual harassment, can lead to serious legal actions. Just because they are not employees of your organization does not mean its acceptable or legal.
Topics: Harassment, Compliance, Professionalism, Sexual Harassment
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Consequences of Exclusive Behavior
5 Minutes Level: IntermediateWhen employees feel left out, it impacts everyone in the workplace. Employees fail to work together, they miss work more frequently, and they eventually may choose to find employment elsewhere.
Topics: Diversity Dynamics, Communication, Professionalism, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Conflict of Interest
5 Minutes Level: FoundationalA conflict of interest causes an employee to experience a struggle. Use the A.C.T. model to assess your situation and to help determine the most appropriate action to take.
Topics: Ethics, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Change Resiliency
9 Minutes Level: FoundationalThe basic truth is that change is constant. Sometimes it seems so much is changing, that we may get to the point of not even noticing many of the changes. Other times it creates what feels like a huge obstacle falling into our life and way of doing things.
Topics: Change, Communication, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Diffusing Customer Emotions
5 Minutes Level: FoundationalCalming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport You're on the phone with a frustrated and (rightfully so) angry customer. They have had it and want to talk to a manager... what do you do? Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.
Topics: Customer Service, Communication, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® The Angry Customer
6 Minutes Level: FoundationalWhen it comes to serving customers or clients, you will eventually experience a situation in which one or more are not happy. It's how you react in those types of situations that impacts the perception the customer has about the level of service they are experiencing.
Topics: Customer Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Dealing with Angry Customers
6 Minutes Level: FoundationalCustomers get rude or angry for a variety of reasons—some justified, some not. And it’s very likely you’ll encounter rude or angry individuals at one time or another. It’s how you respond that can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize our business again. This course explores strategies for dealing with an irate customer.
Topics: Customer Service, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General