Course Catalog (1091 Courses)

New Micro-Learning! As a manager, have you ever asked yourself “What is this reasonable accommodation thing? In this course, we’ll take a closer look at answering that question and what reasonable accommodation means to you in the workplace under the ADA.

New Micro-Learning! As a manager, have you ever asked yourself “Is there something special I should do, in terms of the ADA, to deal with this performance issue?” This course will take a closer look at performance issues with employees with disabilities.

New Micro-Learning! As a manager, have you ever asked yourself “How does the ADA affect me when in comes to hiring people?” Remember, essential function is generally defined, as one of the fundamental duties of the job related to the reason the job exists. In this course, we’ll take a closer look at essential function and how it affects you under the ADA.

New Micro-Learning! Some managers find it daunting when they need to address an employee’s poor performance on the job due drug or alcohol abuse. If you find yourself in this situation, just keep in mind that accusing someone is always the wrong way to go. Don’t try to diagnose—don’t moralize. In fact, don’t focus on drugs or alcohol at all. Only discuss performance and conduct.

New Micro-Learning! It’s important that you focus on what you need to do on an on-going basis to help ensure you're in compliance with the ADA. This course will take a closer look at the five actions you should know and take take in regards to the ADA.

New Micro-Learning! As a manager, have you ever asked yourself “If this person is qualified for the job, does that mean I automatically have to put him or her at the top of the list because they have a disability? This course takes a closer look at answering this question as well as other hiring practices under the ADA.

New Micro-Learning! Drug testing can be a valuable, and sometimes legally required, tool for hiring as well as maintaining a drug free workplace environment. Employees often wonder if such practices were really legal, especially when they get the results. What do you think?

New Micro-Learning! One of the challenges of dealing with a substances abuse situation, especially for the inexperienced, is staying focused on the issue. Emotions tend to run high and it can be easy to get sidetracked. In this course, you'll learn about the things you can do to ensure your meeting stays focused on the issue.

New Micro-Learning! Have you ever wondered what the appropriate action may be if you suspect an employee is having performance or conduct issues because of alcohol abuse?

New Micro-Learning! As managers, we have a responsibility to understand and communicate the organization’s policy on substance abuse or use in the workplace to employees. Let’s face it—the last thing any manager, supervisor or organization wants to deal with is a lawsuit regarding substance use or abuse in the workplace.

New Micro-Learning! We all know excellent leaders. We marvel at their skills. We trust them and willingly follow them. And, they lead our organizations and us to extraordinary success. So, what is it about them that’s so great?

New Micro-Learning! Title I of the ADA—as well as the Rehabilitation Act of 1973, which applies to federal employers and recipients of federal financial assistance—prohibit discrimination against the disabled in all employment practices. This module provides a quick overview of the ADA.

New MicroLearning! To demonstrate your commitment to the organization’s culture of integrity, you must consistently hold employees accountable for their actions. You should expect everyone in the workplace to have that same commitment to compliance.

New Micro-Learning! Traditionally, kindness has often been considered a weakness in the world of business. Everyone knows you can’t be successful climbing the corporate ladder by being touchy-feely or… even nice, right! Fortunately, being kind has nothing to do with being weak… actually… it has everything to do with strength!

Specific for Delaware State Sexual Harassment Training Requirements! This course is strategically designed to deeply engage each learner - with a realistic view of workplace harassment and the fallout associated with a non-compliant culture. Using realistic and dramatic videos, character interviews and interactive components, this new course helps participants become more aware of the personal consequences surrounding sexual harassment and identify what they should do if they experience or witness a sexual harassment situation.

New Micro-Learning! Bad attitudes in the workplace can deteriorate morale, lower productivity, and ultimately increase costs. It doesn’t take much for a co-worker, manager, or patient to feel the negative effects from someone with a bad attitude.

New Micro-Learning! One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager, supervisor or boss.

New Micro-Learning! When differences get in the way of peer-to-peer relationships at work, everyone loses. The challenge is that we sometimes expect people to see things the same way we do. And when they don't, we get frustrated, we get angry, or we just get fed up and walk away.

The complete Oh Series situations in one course! This complete course covers 12 tricky ethical situations that make you go... "OH?!?"

Thinking like the customer is one of the best ways to improve your customer service! Great for session starter, energizer and reinforcing key messages on customer service.