Search Course Catalog (235 Courses Found)

Sometimes, communication isn’t just about what’s said. It’s often non-verbal communication that speaks volumes about who we are and the quality of work we put in. While workplaces have become more flexible, sometimes that flexibility creates too much comfort.

Direct communication is not just a tool for building effective relationships; it’s also a tool for productivity. When our communication is vague, our work efforts often suffer. Assumptions and lack of clarity can lead to project setbacks, while offering strategies for enhancing communication ensures that all team members are aligned with project goals.

Some say leaders are born. Others feel leaders are made. Regardless, leaders must understand that if their style is creating friction or impacting employee engagement, it's time to consider changing the way they lead. The leader’s role is typically well defined. Managers and supervisors are in the organization to engage their staff - and to foster a culture which balances and attends to both…the work and the people.

Each of our different experiences and expectations are why learning to communicate across generations is so important. The reality is that each generation comes with its own rules for the workplace. Using the M.E.E.T.® approach is like having a coach helping us through the process. That way we create shared understanding, new agreements, and clear expectations.

This interactive course was developed to help your organization's leaders, managers, or supervisors, in their daily effort to foster better employee connections, communication and community at work - all the while working together toward one shared goal or vision.

Help newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! Watch as Lindsey, a newly promoted manager, surfs the web looking for tips and insights about making a successful transition from peer to boss. This interactive eLearning course provides key strategies, activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new managers & supervisors regularly.

Equip employees to make the right choices in tough ethical situations. This updated eLearning course will help your employees learn how to recognize the most common business ethics and compliance situations they face every day. It provides a clear, easy-to-use model that will help them think things through to arrive at the most appropriate choice of action to take, ensuring the integrity of your organization. This is a Spanish-North American version of the "A.C.T. with Integrity™ Real Situations for Discussion".

Maintaining a respectful workplace is critical to your organization’s success. How do you work with an employee who gossips and spreads rumors which have been detrimental to some working relationships?

You have an employee who works hard but doesn’t get the results you want. You’ve discovered the problem is the employee doesn’t understand what’s expected to do the job correctly. How do you work with an employee who doesn’t understand expectations?

There are times, when employees don’t perform their jobs up to our expectations for a variety of reasons. It’s your job, as a manager, to communicate and reinforce those expectations and find appropriate solutions, when those expectations are not met. How do you work with an employee who is not performing up to your expectations?