Search Course Catalog (366 Courses Found)

This module emphasizes the role of coaching in creating successful outcomes when dealing with an employee’s unprofessional behavior. Making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.

As a leader you must demonstrate your commitment to the organization’s culture of integrity, create an environment where employees feel safe to voice their concerns and hold all employees accountable for their actions.

Managers often get busy and can’t always be on top of everything. Yet sometimes they can unknowingly send a message that excludes an employee. When the exclusion occurs because of something related to the employee’s religion, it can be serious.

It often happens that managers honestly believe themselves to be neutral on issues of race, sexual orientation, national origin, age or gender. But the reality is that employees need to be recognized for their differences in order to feel respected.

Workplace bullying, also known as abusive conduct, can have devastating effects on both organizations and individuals. We are hearing more and more about bullying – so much so, that several states have legislation outlawing bullying – even categorizing it as a legal issue.

Dealing with attitude issues is a common problem for managers. Negative attitudes not only impact the company’s bottom line performance, but co-workers, the culture, the company, and customers as well.

As a manager or supervisor, you manage multiple priorities and shifting deadlines on a daily basis. How you listen and respond to your team may or may not be your best example of good leadership skills.

Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.

Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees are safe.

In this course, we'll take a look at an example of this type of situation and spend some time talking about what we, as managers and leaders, should do to ensure that we are always approachable.

A code of ethics establishes parameters for professional conduct. A breach of confidential information by a former employee can be disastrous.

This course looks at a specific hiring example and spends some time talking about what you should do in this situation making sure you always act with integrity.

This course outlines a process to guide your responses in order to build a culture of both honesty and trust in your organization.

Search your motivations. Think about the implications. Open yourself up to other options and preserve your integrity.

Managing across generational lines can be challenging for a manager of ANY generation. Our ability to do it well can make huge differences in our organization's ability to recruit and retain talented people, increase productivity and create and maintain a respectful workplace.

This video focuses on how to keep your best employees loyal to your organization and can be used in the development of new managers and supervisors, as well as ongoing training for current managers and supervisors.

Violence on the job manifests itself in many forms; from emotional abuse to bullying to assault and even homicide. This course provide you with information and strategies on recognizing and responding to the dynamic challenges and issues of violent incidents within the workplace.

This interactive course is designed to encourage successful coaching with this program; includes information on how to coach a high-performing employee. A fun, interactive course that uses a baseball theme to communicate the coaching model.

You’re a leader within your organization. One of the times you may be asked to lead is when the unthinkable happens. The preparation you take now – and the steps you help others around you take – will help increase the chances of prevailing during an armed intruder/active shooter situation.

This course tackles the myths of leadership! True leadership isn't well understood by most of us – managers and supervisors. Because of that enigma, you may perceive it as something that you can't do, are uncomfortable doing, or that has no benefit to you. That’s simply not true!