Search Course Catalog (178 Courses Found)

By completing this course, you will be able to analyze your options for responding to changes at work, recognize your personal reactions to changes, identify the thoughts and feelings behind your reaction, and describe different responses and their possible impact on work.

Globalization is obstructed by communication and cultural differences between nations. By completing this course, you will increase your effectiveness in communication, reduce intercultural misunderstandings, and the personal satisfaction of contributing to your organization’s success.

This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer. You will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.

Dealing with attitude issues is a common problem for managers. You can have a terrific team of people, but one bad attitude can be the weak link in the chain that pulls everyone else down. This course will help managers deal with negative attitudes and create positive outcomes for all.

Being a supervisor can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. This course is a great way to help new managers and supervisors understand and accept their new role within the organization.

Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. A terrific module that teaches the unique characteristics of high performer, your role as a coach, and a strategy for getting the most from your best people.

You may at times make some unpopular decisions. The key is to take the time to talk to your employees and truly take their opinions into consideration before you make your decision.

As a manager, taking a look at a person’s capabilities, commitment, and chemistry will help you select the right person for the right job, for the right reasons. This course gives you the tools to quickly understand the best (and legal) steps to successful interviews.

Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? This course introduces concepts to help you excel in the necessary interpersonal skills to excel in coaching your employees.

Need a fun, quick way to introduce the concepts of diversity and inclusion in the workplace. Look no further! This course defines both diversity and inclusion - while helping users understand the benefits of embracing both – for a better workplace.