Search Course Catalog (632 Courses Found)

New Micro-Learning! The human body is designed to experience stress and react to it. Stress can be positive, keeping us alert, motivated, and ready to avoid danger. Stress becomes negative when a person faces continuous challenges without relief or relaxation between stressors. As a result, the person becomes overworked, and stress-related tension builds.

New Micro-Learning! Harassment in our workplace is unacceptable – in any format! Being an active bystander in a situation where someone is being harassed can be speaking up and telling the harasser to stop… or it can be subtle (e.g. stepping between the harasser and the target of the harassment). The important thing to remember is that if you see harassing behavior - and you feel comfortable - you CAN intervene.

New Micro-Learning! Like it or not, workplace violence is an issue you can't afford to ignore. Obviously, your top priority is making sure the workplace is safe. But there are also some legal liability issues that you need to be aware of. In this course, we'll address the topic of investigating rumors of threats.

New Micro-Learning! Everybody should spend plenty of time thinking about competitors, and how they relate to their business, but you need to be very careful what you say out loud about them to your team, your investors, and your customers. What you say speaks volumes about how you think about your business, how smart you are, and your personal integrity.

New Micro-Learning! Some organizations have SOX or the Sarbanes-Oxley Act to consider when it comes to policy. All publicly traded companies are now required by law to set in place accounting internal controls – ones that measure the organization’s effectiveness. Policies, like getting three bids, is an example of the many kinds of internal controls that must be followed – noncompliance is against the law.

New Micro-Learning! Cutting corners can involve any number of actions. It could mean ignoring policies, regulations, or laws. It might involve short-cutting the processes that are in place. It could mean cutting quality. It might mean ignoring or taking significant risks. It could involve lying or covering up problems.

New Micro-Learning! We are all shaped by our life experiences, people who have similar life experiences tend to think and respond to situations more similarly than others who didn’t share those experiences. At the heart of most of the conflict and misunderstanding that develops between employees of different generations are communication styles and core motivations, and sometimes, the reluctance to change.

New Micro-Learning! Workplaces across the country are adjusting to a new reality. Baby Boomers are remaining as active workforce participants. Meanwhile, the first members of Generation Z, roughly defined as those born since the mid-nineties, will soon be beginning their careers and will make up a large share of the labor market soon. Due to communication differences among generations, communication styles can often be a problem.

New Micro-Learning! The commitment phase of the Change Response Strategy is all about exploring the consequences, making a choice you're comfortable with and then moving forward. During this course, you’ll observe how a team leader uses an experience within her organization to explain the strategy to a friend.

New Micro-Learning! Everyone reacts differently to change, and we can influence how others around us react. Anyone can respond to change in a way that's positive and productive for themselves and their organizations. The Change Response Strategy™ is a tool you can use in any change situation by clarifying how and why a change impact you and others.

New Micro-Learning! Change is pervasive and constant. And that's why being able to navigate change is a required skill. This course leverages the Change Response Strategy - a tool you can use in any change situation to analyze a change and effectively communicate to express your concerns, share needs, and get answers to questions.

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. In this course you'll learn about three ways you can be cooperative and respectful in the workplace; building relationships, sharing the credit and keeping your manager informed.

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. The course takes a look at the concept of being positive and proactive in all that you do.

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. In this course, we’ll explore the power of effectively communicating and listening.

New Micro-Learning! In this course, we'll look at software theft. By the time we're finished, you'll be in a better position to not only recognize the kinds of ethical situations that can lead to problems; but you'll also be better prepared to really think through the issues and figure out what's the best choice of action for you and your organization.

New Micro-Learning! Most of the ethical misconduct in an organization is the small bad choices that employees make day to day. Breaking simple policies or taking advantage of privileges and benefits (like PTO) may not seem like serious ethical misconduct – but these infractions are a reflection of what kind of employee you are or could become. Small bad choices may lead to bigger bad choices.

New Micro-Learning! In the absence of accurate, reliable, and timely information, people and organizations will make bad decisions; they will be unable to help or persuade others to make better decisions. One problem all too often faced in the workplace is when someone is asked or told to compromise their ethical code. Accurate information and maintaining our ethical code are one of many ethical issues that come up in the workplace.

Powerful tools to fix everyday workplace issues! Let's be honest, nobody likes to deal with a difficult attitude... In fact, most of us would rather sit in a dentist's chair before we'd confront one of those bad apples who are making our lives miserable at work. Streaming course version.

New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.

This course is designed to help you recognize, respond to and resolve difficult interactions that can stem from inappropriate or illegal behaviors in the workplace. This allows you and your organization to stay on the “right side of the line.” As a manager, it is especially important that you respond to any incidents immediately and thoughtfully.