Search Course Catalog (1051 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
TrainingBriefs® Dealing with Angry Customers
6 Minutes Level: FoundationalCustomers get rude or angry for a variety of reasons—some justified, some not. And it’s very likely you’ll encounter rude or angry individuals at one time or another. It’s how you respond that can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize our business again. This course explores strategies for dealing with an irate customer.
Topics: Customer Service, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Gossip Can Be Hurtful
5 Minutes Level: FoundationalAn inclusive workplace is one that discourages gossip and malicious rumors. The fact that the conversation took place in the workplace means that those impacted by it have a right and a responsibility to respond.
Topics: Respect, Professionalism, Inclusion & Equity
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® The Impact of Negative Attitudes
7 Minutes Level: FoundationalDealing with attitude issues is a common problem for managers. Negative attitudes not only impact the company’s bottom line performance, but co-workers, the culture, the company, and customers as well.
Topics: Coaching & Mentoring, Communication, Leadership, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® The Know-It-All Boss: Leadership by Proxy
5 Minutes Level: FoundationalAs a manager or supervisor, you manage multiple priorities and shifting deadlines on a daily basis. How you listen and respond to your team may or may not be your best example of good leadership skills.
Topics: Leadership, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Coworkers Are Customers, Too!
5 Minutes Level: FoundationalWhen it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.
Topics: Customer Service, Communication, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
TrainingBriefs® Accepting and Giving Gifts
5 Minutes Level: FoundationalThe acceptance of gifts, services, and hospitality can leave an organization vulnerable to accusations of unfairness, partiality, deceit, or even unlawful conduct. This is one of many ethical issues that come up in the workplace.
Topics: Ethics, Compliance, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Coaching the High Performer
5 Minutes Level: FoundationalCoaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.
Topics: Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Keeping It Confidential
5 Minutes Level: FoundationalMaintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees are safe.
Topics: Ethics, Communication, Leadership, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General
Target Audience: Managers / Supervisors
TrainingBriefs® Behaviors to Improve Customer Service
5 Minutes Level: FoundationalGreat customer service means putting your heart into everything you do. It’s about making customers feel valued. We all must take an active role in creating a customer-centric workplace.
Topics: Customer Service, Interpersonal Skills, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
TrainingBriefs® Behaviors for Success
6 Minutes Level: FoundationalThe behaviors we display at work can help you get a promotion, succeed on projects, meet goals, and just generally enable you to enjoy your job more. Identify the common behaviors of successful employees.
Topics: Professionalism, Communication, Motivation, Interpersonal Skills, Collaboration
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees