Search Course Catalog (1064 Courses Found)

Globalization is obstructed by communication and cultural differences between nations. By completing this course, you will increase your effectiveness in communication, reduce intercultural misunderstandings, and the personal satisfaction of contributing to your organization’s success.

This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer. You will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.

Dealing with attitude issues is a common problem for managers. You can have a terrific team of people, but one bad attitude can be the weak link in the chain that pulls everyone else down. This course will help managers deal with negative attitudes and create positive outcomes for all.

Whether at home or in a work setting, most of us handle chemicals in one form or another. Sometimes, without even being aware of it. In this module, we’ll review the different types of hazardous substances that you may come into contact with.

The SDS (safety data sheet) provides detailed information about the chemical’s composition, health and physical hazards, precautions for safe handling, and what to do in the event of an emergency. In this course, we’ll describe some basic health hazard concepts you may find on SDSs.

Knowing the potential hazards of the chemicals you work with is a vital first step in ensuring your safety - both on the job, and at home. In this lesson, we’ll discuss the routes of entry that hazardous materials might have you’re your body.

This course will help you in dealing effectively with individuals and cultural differences - or diversity - that impact relationships with co-workers, customers and other stakeholders who are critical to the success of your organization.

Respirators are not maintenance-free. In this SafetyBytes® course, we’ll review the procedures for cleaning your respirator.

Once you have selected the right respirator for the job you must pass a fit test. Fit testing is one of the primary components of your respirator program. In this lesson, we’ll review the procedures for properly testing your respirator.

Atmosphere supplying respirators, or ASRs, are used to supply breathable air in conditions that are classified as immediately dangerous to life and health. In this lesson, we’ll review the advantages and disadvantages of the supplied air respirator (SAR).

Atmosphere supplying respirators, or ASRs, provide breathable air from a clean air source, one other than the surrounding contaminated work atmosphere. In this module, we’ll review the advantages and disadvantages of the SCBA.

Health and safety hazards exist in every workplace. Some are easily identified and corrected, while others create extremely dangerous situations that could be a threat to your life or long-term health. In this module, we’ll review the importance of eye protection.

A workplace hazard is anything that has the potential to cause harm to a person. Hazards can take the form of items, such as machinery to a person’s work environment, such as working with heavy or sharp objects. In this lesson, we’ll review the importance of foot protection.

Many workplace hazards are so familiar that we ignore them and put ourselves, and sometimes others, at risk. In this course, we’ll review the importance of hand protection.

Hazards exist in every workplace in many different forms: sharp edges, falling objects, flying sparks, chemicals, noise, and a myriad of other potentially dangerous situations. In this course, we’ll review the importance of head protection.

An organization’s success depends on the integrity of its employees. In this course, we'll take a look at an example of an ethical situation (taking more PTO than requested) and spend some time reviewing what we can do if such a situation arises.

Being a supervisor can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. This course is a great way to help new managers and supervisors understand and accept their new role within the organization.

Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. A terrific module that teaches the unique characteristics of high performer, your role as a coach, and a strategy for getting the most from your best people.

Retaliation in the workplace is a real issue. As a manager or supervisor, it is your responsibility to know how to recognize, appropriately respond, and resolve potential retaliation issues. By the end of this lesson, you’ll be able to define what retaliation is and what you need to know about it.

As a professional in today’s workplace, you are expected to deliver results and work effectively with others, regardless of obstacles you may discover. By the end of this module, you will be able to identify the best course of action for a given situation and the consequences of your actions on others.