Search Course Catalog (821 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
Results for Industry Setting: Retail
Got Diversity & Inclusion?™ Fiction vs. Fact
12 Minutes Level: FoundationalIt’s sometimes difficult not to become involved in gossip and rumor sharing at work. By the end of this course, you will be able to understand the meaning of diversity and more importantly, inclusion - and the impact of gossip, assumptions, rumors and innuendo in the workplace.
Topics: Inclusion & Equity, Communication, Interpersonal Skills, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
SafetyBytes® - Keeping It Clean: Handwashing 101
5 Minutes Level: FoundationalMany diseases and illnesses are spread by not properly washing hands. In this SafetyByte module, we’ll discuss the importance of handwashing.
Topics: Workplace Safety, Safety Orientation/Onboarding
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Legal Briefs™ Family and Medical Leave Act
35 Minutes Level: IntermediateThe Medical Leave Act (FMLA) law and requirements can be complicated. This course provides a basic understanding of the FMLA. As a busy manager or supervisor, you should always get an expert involved whenever you deal with an FMLA issue.
Topics: Compliance, Communication, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Got Leadership?™ Stopping Retaliation Before It Starts
20 Minutes Level: IntermediateDefine the key legal terms associated with workplace retaliation. Identify the three major consequences of retaliation in the workplace. Understand management’s responsibility in preventing retaliation.
Topics: Compliance, Communication, Harassment, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Got Leadership?™ Understanding Hidden Bias
20 Minutes Level: FoundationalBy the end of this course, you will be able to identify hidden bias or stereotypes and understand why maintaining a respectful culture promotes teamwork.
Topics: Unconscious Bias, Diversity Dynamics, Leadership, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Got Performance?® Co-Workers Are Your Customers, Too!
12 Minutes Level: FoundationalWe depend on our coworkers to get things done, and they depend on us. By the end of this course, you will be able to identify ways to positively impact and support internal customers.
Topics: Customer Service, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Leadership?™ Retaliation Clues and Cues
20 Minutes Level: IntermediateBeing a leader means many things. By the end of this course, you will be able to identify and react appropriately to retaliation as well as create a safe environment for employees.
Topics: Compliance, Communication, Ethics, Leadership, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Exceeding Internal Customer Expectations
30 Minutes Level: FoundationalHaving satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success. Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success.
Topics: Customer Service, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Performance?® The Importance of Integrity (Employees)
20 Minutes Level: FoundationalOften times we can find ourselves in difficult situations when making the right decision is not always easy or clear. By the end of this course, you will be able to identify some of the most common work-related concerns as well as identify the best course of action given an ethical or compliance situation.
Topics: Ethics, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
Conflict Clock™ for Managers & Supervisors
30 Minutes Level: IntermediateConflict is a part of life – and that’s especially true in the workplace. This course gives managers a new perspective on understanding and resolving conflict. Use the T.I.M.E.™ model to your advantage and resolve workplace conflict.
Topics: Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors