Search Course Catalog (944 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
Results for Industry Setting: Office & General
TrainingBriefs® Using Inside Information
6 Minutes Level: FoundationalEveryone needs to remember that it is a federal crime to trade securities, including the distribution of 401k’s, based on "inside information."
Topics: Ethics, Compliance, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Imposing Personal Beliefs
5 Minutes Level: FoundationalYour professional beliefs and business ethics should be what drives your behavior in the workplace. How your personal beliefs affect your life outside of work is not relevant, but how your personal beliefs affect how you interact with people at work is.
Topics: Harassment, Compliance, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Gender Respect
6 Minutes Level: FoundationalAll employees must be willing to take personal responsibility for creating a respectful, productive work environment. Doing so leads to a high performing organization where people are valued for their talents and abilities.
Topics: Respect, Diversity Dynamics, Professionalism, Inclusion & Equity
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Third Party Harassment
8 Minutes Level: FoundationalThird party harassment, especially sexual harassment, can lead to serious legal actions. Just because they are not employees of your organization does not mean its acceptable or legal.
Topics: Harassment, Compliance, Professionalism, Sexual Harassment
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Consequences of Exclusive Behavior
5 Minutes Level: IntermediateWhen employees feel left out, it impacts everyone in the workplace. Employees fail to work together, they miss work more frequently, and they eventually may choose to find employment elsewhere.
Topics: Diversity Dynamics, Communication, Professionalism, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® It’s About Respect (Managers)
7 Minutes Level: FoundationalIt often happens that managers honestly believe themselves to be neutral on issues of race, sexual orientation, national origin, age or gender. But the reality is that employees need to be recognized for their differences in order to feel respected.
Topics: Unconscious Bias, Diversity Dynamics, Leadership, Management, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Conflict of Interest
5 Minutes Level: FoundationalA conflict of interest causes an employee to experience a struggle. Use the A.C.T. model to assess your situation and to help determine the most appropriate action to take.
Topics: Ethics, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Strategies for Success
7 Minutes Level: FoundationalSuccess in your workplace will mostly be determined by your attitude. This course focuses on the strategies shown here which you can use to ensure that you get along, get noticed, and get ahead.
Topics: Professionalism, Communication, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
TrainingBriefs® Change Resiliency
9 Minutes Level: FoundationalThe basic truth is that change is constant. Sometimes it seems so much is changing, that we may get to the point of not even noticing many of the changes. Other times it creates what feels like a huge obstacle falling into our life and way of doing things.
Topics: Change, Communication, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Diffusing Customer Emotions
5 Minutes Level: FoundationalCalming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport You're on the phone with a frustrated and (rightfully so) angry customer. They have had it and want to talk to a manager... what do you do? Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.
Topics: Customer Service, Communication, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General