Search Course Catalog (1015 Courses Found)

Knowing what behavior is acceptable in the workplace is more important-and often more confusing-than ever. This program addresses all forms of unacceptable behavior, including hazing, gossip, retaliation and more.

Equip employees to make the right choices in tough ethical situations. This updated eLearning course will help your employees learn how to recognize the most common business ethics and compliance situations they face every day. It provides a clear, easy-to-use model that will help them think things through to arrive at the most appropriate choice of action to take, ensuring the integrity of your organization.

This course is designed to help you understand the wide range of harassment and discrimination situations and your responsibilities in contributing toward a workplace free of divisive, unlawful behaviors.

Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. it!

Exceptional customer service is providing prompt, helpful, and friendly support to customers, ensuring that their needs are met and that they leave with a positive impression of you, the department and the organization. It involves not only solving problems but also creating a smooth and satisfying experience throughout all interactions. This can apply to both external customers, those who purchase products or services, as well as internal customers, colleagues or departments within the company that rely on support from others.

In simplest terms, effective teamwork is a group of individuals working together in a coordinated and productive manner to achieve common goals. Effective teamwork is the ability of a group to work collaboratively and productively toward a common goal. It involves clear communication, defined roles, mutual respect, and shared responsibility.

Retaliation prevention involves implementing policies, practices, and safeguards to protect employees from negative consequences or punishment for engaging in legally protected activities, such as reporting discrimination, harassment, unsafe conditions, or other violations. It ensures employees can raise concerns or participate in investigations without fear of adverse actions.

Is your business looking for ways to tap into the skills and talents of neurodivergent workers? Organizations of all sizes and in all industries can benefit from supporting neurodiversity and capitalizing on the talents of neurodivergent workers. While no two neurodivergent people are alike, they can bring useful skills and perspectives to the workplace, and help employers look at problems in new ways.

One of the key factors to leading a successful team or organization is knowing how to engage employees. If the leaders of an organization understand the level of passion their employees, team members and staff have for their jobs, they are a step ahead of the competition. Employee engagement is the emotional commitment and connection that employees feel toward their work, the organization they work for, and its goals. Engaged employees are often motivated to go above and beyond their basic responsibilities and are more likely to remain with the company long-term. Engaged employees are the backbone of a thriving organization.

Meeting preparation involves all the activities and planning required to ensure a meeting is productive, efficient, and achieves its objectives. It ensures that the time invested in a meeting delivers real value, fostering efficiency, collaboration, and better outcomes. Without preparation, meetings can become unproductive, frustrating, and a drain on resources.

Professionalism on the job is more than just meeting workplace expectations - it’s the foundation for personal and organizational success. It builds a reputation for competence, fosters collaboration, and sets the stage for growth and innovation. Ultimately, professionalism at work benefits everyone, creating a culture of respect, trust, and achievement.

Leading others effectively is the ability to inspire, guide, and influence individuals or teams to achieve common goals and organizational success. It involves balancing several skills and qualities to create a productive, supportive, and motivated environment for employees. Effective leaders not only manage tasks and processes but also cultivate positive relationships and foster professional growth.

Cultural sensitivity is about being aware of and respectful toward the beliefs, values, practices, and customs of different cultures. In the workplace, it means understanding and appreciating the diversity of cultural backgrounds that colleagues, clients, vendors and customers bring and responding in ways that are respectful and inclusive.

Coaching helps employees enhance their skills, work more effectively, and achieve better results. By focusing on individual strengths and areas of improvement, coaching drives higher performance across teams. When employees receive regular feedback and support through coaching, they feel more engaged and motivated. This can lead to higher job satisfaction, reduced turnover, and increased loyalty to the organization. Coaching also builds leadership capabilities by encouraging critical thinking, decision-making, and problem-solving. It empowers employees to take initiative and develop their leadership potential.

In recent years, the conversation about diversity and inclusion has expanded to encompass not just racial and gender identities but also personal expressions of culture and identity. One significant piece of legislation making waves is The CROWN Act, a landmark law designed to protect individuals from discrimination based on their hair texture and natural hairstyles. The CROWN Act stands for “Create a Respectful and Open World for Natural Hair.” For many, the Crown Act is more than just a legal mandate; it's a vital step toward acknowledging and respecting cultural diversity in the workplace.

Workplace harassment can create a hostile work environment, which is the most subtle form of sexual harassment. This occurs when verbal, physical or visual behavior in the workplace focuses on the sexuality of another person or occurs because of the person’s gender, is unwanted or unwelcome, and is severe or pervasive enough to affect the person’s work environment.

Specifically designed for managers, supervisors and leaders, Right Side of the Line takes a proactive approach to creating and maintaining respectful organizational cultures in order to remain legally compliant, to ensure adherence to organizational policies and to thrive and prosper. The goal is to create a workplace where people want to come… and stay! It’s your management team's job – and the job of every employee and coworker – to create a professional workplace by demonstrating appropriate behavior, following organizational policies and complying with the law.

Providing effective feedback is essential for both personal and professional development, especially in refining presentation skills. This course illustrates the difficulties an employee encounters in receiving helpful feedback from a colleague, stressing the value of clear and actionable input for skill enhancement. It highlights the significant role of direct, constructive feedback in fostering professional growth, emphasizing the need for feedback providers to be clear, specific, and encouraging, allowing recipients to make substantial improvements in their abilities and performance.

Accountability and transparent communication are essential for managing mistakes and sustaining trust within a team. This module examines the impact of failing to acknowledge errors and underscores the role of openness in personal development and upholding organizational integrity. Recognizing the value of personal accountability and clear communication in addressing mistakes is crucial. It emphasizes the importance of creating a supportive environment that encourages honesty, builds trust, and cultivates a culture of ongoing improvement.

Policies and procedures are essential for business operations, but they can sometimes be used as a way to focus on what can’t be done for the customer instead of highlighting what can be done. While every situation is unique, striving to find a win-win solution—even if it involves seeking approval for a policy exception—is key to building long-term customer loyalty. To achieve this, empathize with your customer, reassure them that you will do everything possible to assist, and use your best judgment to resolve the issue effectively.